ALL RETURNS QUALIFY FOR STORE CREDIT ONLY. All items must be returned in original condition with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, undergarments, or final sale items.
When you receive your order, you have 7 regular days to send it back. If 7 days have gone by since you received your purchase, and you haven't contacted us in regard to a store credit or exchange, we can’t offer you a store credit. We also do not offer price adjustments on previously purchased merchandise.
We have electronic receipts and can track your proof of purchase.
Please do not send your purchase back to the manufacturer.
For all items that receive free shipping, if an item is returned a cost of $10 is deducted from your final return amount to accommodate that the fact that the customer received free shipping.
Accessories are not RETURNABLE
Please email firstname.lastname@example.org and indicate the reason for the return.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Store Credit Processing
Once your return is received; we will send you an email to notify you that we have received your returned item and issue a store credit.
Exchanges are only available for the exact same item previously purchased. If you need to exchange an item, please send back within 7 regular days. Once your item is received, we will send you an email acknowledging receipt. Please indicate what new sizes you need for your exchange. If the item is sold out in your size, we will issue a store credit.
Customer will be responsible for the returned item shipping cost.
High Style will be responsible for the re shipping cost to customer only if the customer did not receive free shipping on original purchase.
Only regular priced items may be exchanged, unfortunately, SALE ITEMS CANNOT BE EXCHANGED.
Shipping Purchased Items
Once you order your item and we ship, it is no longer the responsibility of I AM HIGHSTYLE to guarantee delivery. The responsibility lies between you and the shipping company- primarily USPS or FEDEX. When you ship, you SHIP AT YOUR ON RISK. By placing an order on our site, you have acknowledged that you understand our policy.
We put insurance on every package- if your package is lost, make a claim with either USPS or FEDEX to collect the proceeds from your insurance.
I AM HIGHSTYLE, IS NOT RESPONSIBLE FOR REFUNDS FOR PACKAGES THAT HAVE BEEN LOST, STOLEN, OR INCORRECTLY DELIVERED.
I AM HIGHSTYLE IS NOT RESPONSIBLE FOR SHIPPING COSTS IF YOU REFUSE A PACKAGE. IF A REFUSED PACKAGE IS RETURNED TO US YOU WILL ONLY RECEIVE AN EXCHANGE FOR THE ITEMS YOU PURCHASED AND NOT SHIPPING COSTS THAT HAVE ALREADY BEEN INCURRED.
Defective / Damaged Merchandise
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at high email@example.com. After receipt we will then send your exchange. Please refer to our Exchange policy.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a STORE CREDIT to the gift giver.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all of our shoppers across the globe.
I AM HIGHSTYLE